Privacy Policy

Last Updated: January 27, 2026

Swift Support AI LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swiftsupportai.com, use our services, or participate in our SMS text messaging program.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (contact forms, booking forms, demo requests)
• Book a Success Session or schedule an appointment
• Subscribe to our SMS text messaging program
• Communicate with us via phone, email, or text message
• Engage with our AI chatbot or automated systems

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, industry, business type, lead volume
• Communication Data: Messages you send us, appointment details, conversation history
• Preferences: Communication preferences, service interests, opt-in/opt-out choices

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
• Cookies and Tracking: Information collected through cookies and similar technologies

2. SMS Text Messaging Program

2.1 SMS Data Collection

When you opt into our SMS text messaging program, we collect and store:

• Mobile Phone Number: The phone number you provide for SMS communications
• Consent Information: Date, time, and method of your opt-in consent
• Message History: Content of SMS messages sent and received
• Engagement Data: Message delivery status, click-through rates, opt-out requests
• Associated Information: Your name, appointment details, and related account information

2.2 SMS Opt-In Consent

We only send SMS messages to individuals who have provided explicit consent by checking the opt-in checkbox on our website forms. Your consent includes agreement to receive:

• Appointment confirmation and reminder messages
• Reschedule and follow-up notifications
• Promotional messages about our services
• Service-related updates and announcements

You may opt out of SMS messages at any time by texting "STOP" to any message you receive from us. See our SMS Terms & Conditions for more information.

2.3 Third-Party SMS Platform

We use third-party CRM and SMS messaging platforms to send and manage text messages. Your phone number and message data are shared with these service providers for the purpose of delivering SMS communications. Their use of your information is governed by their own privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Schedule and confirm appointments (Success Sessions, consultations)
• Send appointment reminders and reschedule notifications via SMS
• Respond to your inquiries and provide customer support
• Deliver our AI automation services and related communications
• Process and fulfill service requests

3.2 Marketing and Communications

• Send promotional SMS messages about our services, offers, and updates (with your consent)
• Send marketing emails and newsletters (with your consent)
• Provide information about AI automation solutions relevant to your business
• Conduct market research and gather feedback

3.3 Business Operations

• Analyze website usage and improve user experience
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues or security concerns
• Maintain records for business and legal compliance

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• CRM and SMS Platform: For appointment scheduling and text communications
• Email Service Providers: For sending email communications
• Analytics Providers: To analyze website usage and performance
• Hosting Services: To host our website and data

These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government investigations).

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Privacy Policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Customers: We retain your information while you remain an active client or SMS program participant
• SMS Opt-Outs: When you opt out of SMS, we retain your phone number on our suppression list to ensure we don't accidentally contact you again
• Inactive Accounts: We may retain information for up to 7 years for legal, accounting, or business purposes
• Deletion Requests: Upon request, we will delete your information unless we have a legal obligation to retain it

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy of that information in a portable format.

6.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

6.4 Opt-Out Rights

• SMS Messages: Text "STOP" to any message to opt out of SMS communications
• Email Marketing: Click the "Unsubscribe" link in any marketing email
• Cookies: Adjust your browser settings to refuse cookies

6.5 Do Not Sell My Information

We do not sell your personal information to third parties. If our practices change, we will update this policy and provide you with the opportunity to opt out.

7. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Access controls and authentication for our systems
• Regular security assessments and monitoring
• Employee training on data privacy and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites (such as our demo platforms and booking widgets). We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any website you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for material changes)
• Sending an SMS notification to SMS program participants (for changes affecting SMS data)

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: